Five-Star Operational Support

Partnership for Success

Seasoned Expertise

When undertaking any new journey, a team of people who already know the way and have walked the path are invaluable. Market leading practices developed from years of experience and lessons learned, guidance and support are not just added value - they are critical factors to delivering success across key business initiatives and competing effectively in today’s complex and oftentimes chaotic digital marketplace. Meet our team and please let us know how we can help your most pressing problems.  Contact Us.

The Five-Star Difference

Pegasus stands alone in going above and beyond standard service levels to ensure our customers receive the attention and focus they need to resolve problems that are unique to their specific business. Technology, distribution, digital commerce and guest management can be complicated, which is why our experts help provide market leading practices across multiple disciplines to improve operational efficiencies and optimize revenue potential. 

Operational Support Services

  • Account and Revenue Management
  • Digital Marketing Services
  • Corporate Sales
  • Business Intelligence and Analytics
  • Professional Services (Systems Integration)
  • Data Management
  • Voice Services (Call Center) / Call Gating
  • Global 24-7 Customer Support

Account & Revenue Management

The job: sell the right room to the right customer, at the right time, at the right price, on the right distribution channel, with the lowest possible commission. Pegasus Account Managers act as an extension of your revenue and marketing groups to proactively identify rate management, system and other strategies that demonstrably increase profitability.  We succeed when you do.  Your success is our Account Manager's primary focus.

Digital Marketing Services

Pegasus delivers a full suite of online marketing solutions and booking options that help independent hotels, groups and chains increase marketplace visibility, lead generation, customer lifetime value and guest conversion.  Let our experts help you compete, drive more direct bookings, build customer loyalty, and lower your cost of customer acquisition.

  • Website Design and Development
  • Mobile Application Development
  • Search Engine Optimization (SEO)
  • Pay-Per-Click (PPC) Marketing
  • Email Marketing
  • Metasearch Marketing
  • Social Media Marketing
  • Review Management
  • Website Hosting
  • Email Hosting

Corporate Sales

Tailored to real hotel revenue needs, Pegasus Solutions connects you to travel buyers representing more than 500 corporations and over 30 consortia and travel management companies (TMCs). Pegasus provides RFP management and enhanced sales tools that combine opportunities from travel buyers into a single system, creating a one-stop solution for consortia, corporate, groups and TMCs.

Pegasus proudly partners with American Express Global Business Travel and Carlson Wagonlit Travel to provide our hotel customers access to unique pay-for-performance global preferred programs, with no fixed monthly or annual fees.  You pay only for realized reservations – a first in the industry that aligns our businesses to drive growth

With Pegasus, your property is represented and marketed to ensure decision makers prioritize your hotel in the most relevant corporate preferred programs.

Business Intelligence & Analytics

Pegasus reporting and business intelligence provide complete visibility into your key availability, rates, reservations data, allowing you to monitor performance, act on insights and drive effective distribution strategies.  Our BI and Analytics solutions turn your raw data into meaningful, actionable information.

Professional Services

Our Professional Services team has over 160 years of combined experience and a deep knowledge of interfacing between all key systems in hospitality’s IT ecosystem.  We offer broad expertise in all aspects of reservations platforms, property management systems (PMS), channel management (CM), customer relationship management (CRM) and revenue management systems (RMS.) Few companies offer the level of expertise you will have at your fingertips with Pegasus Professional Services.

Data Management

Managing data is challenging when you consider how much content you own relative to each room: rates, descriptions, promos, photos and countless other data points all in world where the volume of information is ever-increasing. Pegasus brings a market-leading and highly experienced team of data experts who know how to ensure your data is managed and presented to the marketplace to maximize your opportunity to reach and convert guests.  

Voice Services (Call Center) / Call Gating

What is the cost of either missing or failing to convert just one reservation phone call?  In today’s world, where direct bookings mean greater profitability and a chance to improve customer loyalty, hotels must ensure every reservation call is answered and expertly handled to maximize conversion.

The Pegasus Reservations Platform (voice application) combined with our Voice Services provide an integrated solution tailored to your hotel’s requirements.  Our award-winning call center provides call gating for overflow and off-peak calls, as well as full-time luxury desk experience – in many international languages.

Our exclusive Utell Voice Service actively promotes your hotel to a global community via our demand sales team and through centralized marketing.  Setup for this service is available at no charge under Pegasus’ UI and UZ chain codes, providing you an additional cost-effective demand channel.

Global 24-7 Customer Support: Five-Star Service in Action

Our customer support professionals answer your questions by phone 24/7/365 to take immediate ownership of your issue.  Our professionals remain engaged until your issue is resolved. We solicit customer reviews to continually improve and focus on developing service you can trust and rely upon in any event with the goal of simply becoming a genuine extension of your own team.  Our team is known to own and troubleshoot issues beside our customers even when the problem is with a third party's system – you sometimes need leverage to help ensure your problem is heard, listened to and addressed.  We take our service to new levels because we are genuinely committed to making your life easier and developing long-term relationships. That is Pegasus Five-Star Service.

Contact us today to see how we can help grow your hotel.

Contact Pegasus Solutions